Many of us think we know what to do in a crisis, but when put to the test, our techniques might not be as foolproof as we think they are. By empowering such employees with the knowledge to protect themselves and others, you will be recruiting active team members into your security program and improving your overall safety/security culture. Their vigilance, timely reporting and intervention could easily mean the difference between a minor disruption and a significant incident. You're the one whose job it is to prevent packages from disappearing, stop sensitive information from 'walking out the front door' and keep out unwanted individuals. You decide who may enter - and who may not. You are the primary customer service representative, but perhaps more important is your role as the gatekeeper. As the first contact person anyone meets within your organization, you play many roles. The reception area is unique because it is a place where members of the public and clients are able to readily enter an employerвЂ™s workplace which creates additional OHS risks and challenges for the employer.

Reception areas have a number of unique health and safety hazards in addition to many general office hazards. Security of parking lots, walkways and the perimeter around the office is yet another area of concern. Handling of money and other valuables may be another day-to-day aspect of office activities. One of the most common aspects of office life is the coming and going of visitors to the office. Keeping the office safe for staff and volunteers is an important part of office administration. At some companies, the receptionist may perform other duties such as filing, the scheduling of conference rooms, managing employee schedules and other clerical functions. Duties of the receptionist typically include greeting visitors, answering the telephones, and the handling of incoming mail. Most companies and organizations have a receptionist at their front desk or main building lobby. It has been said many times: you do not get a second chance to make that first impression, but there is much more to this type of job than most people imagine.

Safety training the office script